Shipping & Delivery Policy

We do not sell supplements, food products, kits, or any other physical goods. Consequently, there are no shipping charges, courier partners, tracking numbers, or delivery addresses involved in any purchase made with us.

All our offerings are delivered digitally or in person at our clinic, as described below.

• Online Consultations: Conducted over a video call or phone call at your scheduled time. The joining link or call details are shared with you in advance via WhatsApp or email.
• In-Clinic Consultations: Conducted at our clinic in Jubilee Hills, Hyderabad, at your confirmed appointment slot.
• Personalised Nutrition Plans: Delivered as a digital document (PDF) via email or WhatsApp to the contact details you provide.
• Guides, Recipes & Support Material: Shared digitally as part of your program.
• Follow-Up Support: Provided over WhatsApp, phone, or scheduled follow-up calls, as per the inclusions of your program.

• Booking confirmation: Sent within 24 hours of successful payment.
• Consultation: Held at the date and time confirmed with you at the time of booking.
• Personalised plan: Shared within 3–5 working days after your consultation and after we receive all required information, reports, and test results from you.
• Program material: Shared at the start of the program or in stages, as per the program structure explained to you.

Timelines may extend if required medical reports, questionnaires, or dietary details are pending from your side, or during public holidays and unforeseen circumstances. We will keep you informed in such cases.

Plans and materials are delivered to the email address and phone number provided by you at the time of booking. Please ensure these are accurate and active.

We are not responsible for non-delivery caused by incorrect contact details, a full inbox, spam or promotional filtering, or an inactive WhatsApp number. If you have not received your plan within the stated timeline, please check your spam folder and then contact us.

There are no delivery, shipping, or handling charges of any kind. The fee you pay covers the consultation and program inclusions only, as described at the time of purchase.

Online consultations and digital plans are available to clients across India and internationally. In-clinic consultations are available only at our Hyderabad location. Consultations are conducted in accordance with applicable Indian regulations.

If a scheduled session could not take place due to a technical issue or an error on our side, we will reschedule it at the earliest mutually convenient time at no extra cost. Sessions missed without prior notice are treated as per our Cancellations & Refunds Policy.

If you have any questions about delivery of your consultation or plan, please reach out to us: