Cancellations & Refunds

• You may reschedule your consultation free of charge if you inform us at least 24 hours before the scheduled slot.
• Each booking may be rescheduled once. Further changes are subject to availability and may be treated as a fresh booking.
• Rescheduling requests must be sent by phone, WhatsApp, or email to the contact details listed below.
• Requests made less than 24 hours before the slot are accommodated at our discretion, subject to availability.

• More than 48 hours before the slot: Full refund of the consultation fee, less any payment gateway charges.
• Between 24 and 48 hours before the slot: 50% of the consultation fee is refundable, or the full amount may be adjusted against a future booking.
• Less than 24 hours before the slot: No refund, as the slot is held for you and cannot be reallocated.
• No-show without prior notice: No refund and the session is treated as completed.

• Multi-session programs and packages are non-refundable once the program has commenced — that is, once the first consultation has taken place or the personalised plan has been shared.
• If you cancel before the first consultation and before any plan has been prepared, the amount paid is refundable less payment gateway charges and any administrative costs already incurred.
• Package fees are for the complete program. Discontinuing midway, or not using all included sessions within the program duration, does not entitle you to a partial refund.
• Unused sessions expire at the end of the program duration and cannot be carried forward, unless we agree otherwise in writing.

Personalised nutrition plans, guides, recipes, and other digital material are prepared specifically for you. Once a plan or digital material has been shared with you, it is non-refundable, as it cannot be returned or reused.

If we need to cancel a session due to illness, an emergency, or any other unforeseen circumstance, we will offer you:

• The earliest alternative slot at no additional cost, or
• A full refund of the amount paid for that session, if you prefer.

If we determine that your requirement falls outside our scope of practice and decline to proceed, the amount paid will be refunded in full.

If you have been charged twice for the same booking, or an amount was debited without the booking being confirmed, please contact us with the transaction details. Verified duplicate or failed-transaction amounts are refunded in full.

Nutrition outcomes depend heavily on individual adherence, medical history, and biological factors. We do not offer refunds on the basis of results not being achieved, or because a client chose not to follow the plan. We are, however, always willing to review your plan and adjust it during your program.

To request a cancellation or refund, contact us with:

• Your full name and registered phone number
• Date and time of the booking
• Payment reference or transaction ID
• Reason for the cancellation request

Send this to hormonenutritionclinic@gmail.com or call +91 98676 42689.

• Refund requests are reviewed and confirmed within 3–5 working days of receipt.
• Approved refunds are processed to the original payment method and typically reflect within 7–10 working days, depending on your bank or card issuer.
• Payment gateway charges, where applicable, are non-refundable.
• Refunds cannot be issued in cash or to a different account than the one used for payment.

This policy should be read together with our Terms & Conditions, Shipping & Delivery Policy, and Privacy Policy. We may update this policy from time to time; the version in effect at the time of your purchase applies to that purchase.

For any questions about cancellations or refunds, please reach out to us: