Cancellations & Refunds

All fees for consultations, programs, packages, memberships, subscriptions, and related services are communicated at the time of booking or enrolment.

Full payment may be required prior to commencement of services.

Hormone Nutrition Clinic reserves the right to modify pricing, fees, promotions, and service offerings at any time without prior notice.

Applicable taxes shall be charged where required by law.

Important Payment Terms

Kindly note that payments made for any consultation, package, membership, subscription, program, coaching service, assessment, or related offering are strictly non-refundable and non-transferable.

By making a payment, you expressly acknowledge and agree that:

No Refunds

All payments are final.

No refunds, full or partial, shall be provided for any reason, including but not limited to:

• Change of mind
• Dissatisfaction with progress or results
• Failure to follow recommendations
• Scheduling conflicts
• Relocation
• Personal circumstances
• Medical conditions
• Failure to attend consultations
• Partial utilisation of services
• Non-utilisation of services
• Travel commitments
• Family emergencies
• Work commitments
• Change in financial circumstances

No Transfers

Purchased services:

• Cannot be transferred to another individual.
• Cannot be assigned to family members, friends, or third parties.
• Cannot be exchanged for alternative programs or services.
• Cannot be redeemed for cash, credit, or future value.

No Credits

Unused consultations, sessions, coaching calls, support periods, memberships, packages, or program benefits shall not be eligible for:

• Refunds
• Credits
• Extensions
• Transfers
• Cash redemption

Limited Exception

In exceptional circumstances involving:

• Duplicate payments;
• Payment processing errors; or
• Situations where Hormone Nutrition Clinic is unable to provide the purchased service;

the Clinic may, at its sole discretion, determine an appropriate resolution.

All consultations, sessions, coaching calls, support services, memberships, and program benefits must be utilised within the validity period communicated at enrolment.

Any unused services remaining after the applicable program period shall automatically expire and shall not be eligible for:

• Refund
• Transfer
• Extension
• Credit
• Cash redemption

unless expressly approved in writing by Hormone Nutrition Clinic.

Clients are encouraged to provide at least 24 hours’ notice for appointment rescheduling requests.

Missed appointments, no-shows, or late arrivals may result in forfeiture of the consultation session.

Hormone Nutrition Clinic reserves the right to reschedule appointments due to:

• Operational requirements
• Emergencies
• Technical issues
• Staff availability
• Circumstances beyond reasonable control

Clients agree to contact Hormone Nutrition Clinic directly to resolve concerns before initiating a chargeback, payment dispute, reversal, or claim with a bank, payment processor, or credit card provider.

Where services have been delivered in accordance with these Terms, initiating a chargeback may be considered a breach of these Terms & Conditions.

The Clinic reserves the right to provide these Terms, payment records, attendance records, and service records to financial institutions in response to any payment dispute.

This policy should be read together with our Terms & Conditions, Shipping & Delivery Policy, and Privacy Policy. We may update this policy from time to time; the version in effect at the time of your purchase applies to that purchase.

For any questions about cancellations or refunds, please reach out to us: